Sales refers to the activities of express shipping companies to promote international air express services to import and export companies, trading companies, manufacturing enterprises and other enterprises and institutions in order to win more supplies. When visiting customers for sales, it is generally necessary to introduce the company's business scope, service items and corresponding charging standards. At the same time, it is necessary to introduce the general operation process of express shipments and the customs regulations and import and export trade regulations of major trading countries to customers, which is convenient for customers to understand the operation process and precautions of export express shipments.
When the customer agrees to use the express service, in general, the express company and the sender reach a written agreement on export express service (credit sale agreement), which will specify the customer's customer number or account number, service items, various charging standards and corresponding periods, and account credit sale cycle in the express company's system. This agreement serves as one of the bases for the entrustment and entrustment, and as the basis for the settlement of freight between the parties.
After receiving the customer pick-up instruction, the dispatcher uses the system database to check the customer number, address, contact information, etc., and input the pick-up instruction into the system after the check is correct. According to the area where the pick-up address is located, the pick-up instruction will be notified to the pick-up dispatcher through communication means such as mobile phone and walkie-talkie.
After receiving the order issued by the dispatcher, the pick-up dispatcher chooses the most reasonable route, comes to the customer's location in the shortest time, and checks whether the contents of the express waybill filled by the customer and the required documents are complete, clear and accurate, whether the packaging meets the transportation requirements, and whether the quantity is consistent with the waybill filled. Then sign in the signature box and send the sender's copy to the customer for preservation. Other express waybills and documents will be collected together with the goods.
In order to facilitate identification and subsequent operation, the pick-up and delivery personnel will separate the label operation of multiple goods, or place a copy of the express waybill on each piece. Sinotrans DHL and other well-known express companies will assign a tracking number to each piece of goods, so that each piece after scanning will be tracked by the system until it is delivered.
The pick-up dispatcher delivers the retrieved export shipment to the operations center for the operator to handle. The operator reviews the contents of the express waybill again and checks whether the items shipped comply with aviation safety regulations; According to the destination and flight of the export express, the express is sorted, and the invoice is taken out with the goods, and the express waybill is handed to the customs declaration. Shipments to the same destination, on the same flight, will be scanned for tracking and packed in an air carrier (ULD).
5. Data entry (Key-entry)
The data recording personnel will enter the detailed information of each export express into the system, including the sender, recipient, item name and quantity, quality, use, declaration amount, etc. These information will be downloaded by the customs declaration officer of the importing country for import declaration, so the accuracy of the input of information will directly affect whether the express can be delivered in time. At the same time, this information also provides basis and convenience for freight settlement.
6. Customs Clearance
Export express shipments can generally be divided into two categories according to the declared value: low value export express shipments and high value export express shipments.
The declaration method of high value export express shipment is basically the same as that of international export air cargo. The customs agent receives the express waybill and the accompanying invoice. First of all, the contents of the export goods declaration form provided by the sender are input into the computer, that is, computer pre-entry. Secondly, stamp the customs declaration form made by computer. Finally, the customs declaration form and the relevant invoices, manuals, etc. are combined together, and the customs declaration personnel formally declare to the customs.
The declaration method of low-value export express is relatively simple, using a centralized declaration method - that is, the express company will low-value export express waybill number, sender name, item name, Invoice, packing list, license (VISA), etc. Transfer to the airline's cargo terminal together with the international air express in the airline container. Each airline has strict regulations on the delivery time of the cargo, generally at least 2 to 3 hours before the flight departure.
In order to facilitate the destination station to understand and grasp the situation of the express shipment in time, the originating station will notify the destination station of the flight information of the export express shipment by fax, E-mail and internal information network.
The billing personnel print out the bills of different customers from the system, and issue invoices after checking that they are correct, and attach the express waybill settlement copy (or financial copy) according to the customer's requirements, and send it to the customer within the time stipulated in the agreement by the pick-up and delivery clerk. After checking the correctness, the customer will settle the freight with the Courier company through bank remittance, check, cash and other forms within the time stipulated in the agreement. Generally speaking, most express companies will give customers one month credit period - that is, once a month with the customer to settle the freight. However, in order to win customers, express companies sometimes extend the credit period to some customers, especially large customers, which objectively increases the company's receivables risk. Therefore, in the settlement function, many express companies have increased the function of credit control, which is intended to effectively control and avoid risks while expanding market share.
These are the main links in the export business. In fact, import business
The export business is opposite from the flow of goods, but in actual operation, all kinds of resources are used cooperatively, and are not completely separated. For example, the delivery personnel, as the name of this post, are also performing the work of delivery while picking up the items; The same scanning equipment is used in the import express operation, but also used in the export express operation. The express business flow chart shows the management of import operation and export operation very intuitively and graphically.